Fakultas Ekonomi - Manajemen, JIM-MNJ Vol. 1 No. 1, Januari 2014 (Views: 297)
ANALISIS ANTRIAN PADA BENGKEL PUTERA BUARAN YSS 01228 DALAM MENINGKATKAN EFISIENSI PELAYANAN SERVICE MOTOR YAMAHA
Rizam Kamal
ABSTRAK
The purpose of this study is : To know the implementation of queues method used by the Putera Buaran YSS 01228; To find out what the waiting time there is a difference between the 4 PIT service, 5 PIT service, and 6 PIT service; To find out which service a greater capacity to provide services ; To find out which services more efficient service between 4 PIT service, 5 PIT service, and 6 PIT service. This research uses case study method. In this case, the authors sought to describe and examine more deeply the methods used in applying the model queue company and to what extent it supports queuing model to improve efficiency in terms of providing services to its customers. With the following results : 4 PIT service capacity insufficient to meet customer demands for care services in the workshop Putera Buaran YSS 01228. 5 PIT service and 6 PIT sevice capacity, is appropriate to provide optimum service to customers, but for 6 PIT service is too expensive if the service charge Rp. 57 850 to the customer. The right choice for the addition of service is to be 5 PIT service only, with a reduced number of queues and service to the customer service time, the service provided thats enough gave the optimum in customer satisfaction in addition also with the minimum total cost queue that is not too large, amounting to Rp. 45,150.
Kata kunci: Queuing System, Efficiency Services.